Exchange and Refund Policy
We make every effort to make sure our product descriptions are as detailed as possible and that includes sizing and colour guides for our clothing products. Please choose carefully as we are unable to exchange product once you’ve received your order unless we have made a genuine mistake in our description, or where your request to exchange is covered by Warranty, Consumers Guarantees Act or Fair Trading Act.
If you think you have a case for a genuine exchange request then please contact us
Consumer Guarantees Act 1993
The Consumer Guarantees Act sets out minimum standards for goods sold by MCANZ. In the event that goods sold are not of good quality or are faulty, we have the right to repair, replace or refund the product.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act